Description

Summary

The Front Office Manager is a platform to join our highly skilled and recognized team. This role can afford you the possibility to grow and advance within the company. You will be part of a rock-star team and hotel that was recognized as a 2025 Best Places to Work - Large Companies in North Texas!

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager will provide direct leadership and support to Guest Services Operators, Guest Services Bell, and Reservations teams.

The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities include:
• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals

CULTURE AND FUN!
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes

WELLNESS AND BENEFITS!
• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace - meditation, recuperation, and rejuvenation
• Work-life balance

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Bachelor's degree or equivalent
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.