Description

Job Description

Position Overview

The Market Response Representative (MRR) is a critical member of the Momentive marketing team and often the first point of contact for new prospects and customers. In this role, you will play a vital part in creating positive first impressions, qualifying interest, and ensuring inquiries are routed quickly and accurately.

Position Summary

The ideal person for this role is a self-motivated, goal-oriented, highly organized, and process-driven individual who is obsessed with obliterating monthly, quarterly, and yearly goals. You are a self-starter who is patient, resilient, resourceful, and understands that prospect nurturing is both art and science. You understand that results are commensurate with effort, activity, and high-quality communication-writing, calling, and listening. It's important that you like interacting with people and solving pr A Day in the Life

As an MRR, you are the connector between marketing, sales, and our prospects. The impact you make directly influences pipeline growth, sales productivity, and customer satisfaction.

You will:

Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up.

Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records.

Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps.

Serve as a trusted resource to prospects by answering initial questions, positioning Momentive's value, and building interest in the right solution.

A Day in the Life

As an MRR, you are the connector between marketing, sales, and our prospects. The impact you make directly influences pipeline growth, sales productivity, and customer satisfaction. You will:

• Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up.

• Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records.

• Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps.

• Serve as a trusted resource to prospects by answering initial questions, positioning Momentive's value, and building interest in the right solution.

Here's how you will make a significant impact:

• Conduct outbound calls and targeted email follow-ups to re-engage warm leads and accelerate them through the funnel.

• Capture, maintain, and expand accurate records in Salesforce CRM by logging activities, updating prospect data, and tracking engagement.

• Stay current on Momentive's products, services, and messaging to effectively answer questions and position our solutions.

• Support the sales process by preparing leads for smooth handoffs and assisting with early-stage sales cycle tasks.

• Analyze and synthesize lead and prospect data from multiple sources to provide insights and recommendations to marketing and sales leadership.

• Develop a working knowledge of the end-to-end marketing and sales process to help identify opportunities for continual improvement.

We are looking for someone who brings

To thrive in this role, you should bring energy, discipline, and a customer-first mindset. We're looking for someone who is eager to grow, can manage multiple priorities, and communicates with professionalism.

• Bachelor's degree preferred.

• 1-2 years of inside sales, business development, or marketing experience preferred. Experience with cold calling is a plus.

• 1-2 years of experience using Salesforce CRM to manage leads, contacts, and opportunities.

• A professional phone presence and excellent verbal and written communication skills.

• Strong work ethic, personal accountability, and the ability to thrive in a fast-paced environment.

• Excellent time management skills and the ability to prioritize effectively.

• A desire for continuous learning and self-improvement.

• Strong critical thinking, active listening, and problem-solving skills.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.