Description

Job Description

What You'll Do

Produce Events (70%)

• Work alongside the Virtual Events team to understand the clients' vision of the event, manage pre-event preparation, live event facilitation, and post-event recording production
• Assist with connecting and training presenters on the platform
• Troubleshoot technical issues as they arise
• Clearly and accurately read scripts publicly on live virtual events
• Ensure quality audio and video for the live virtual event and recording
• Create archive recordings to be used by the client for future trainings

Operational Support (30%)

• Maintain accurate quality records and updated SOPs
• Build strong client relationships through effective communication, professionalism, and adhering to established timelines

What Success Looks Like

First 90 Days:

• Effectively producing client events while maintaining a high level of professionalism.
• Participating in internal conversations about product improvement, operations, and client satisfaction.

Who You Are

Required:

• Experience facilitating virtual events; Zoom and Adobe Connect preferred
• Experience with A/V production tools and techniques, including editing; Adobe Premiere Pro experience preferred
• Highly technical; aptitude to learn new software quickly and independently
• Ability to prioritize and organize tasks in a fast-paced environment
• Strong critical thinking and problem-solving abilities
• Excellent communication skills, both verbal and written
• Fierce attention to detail and accuracy
• Strong organizational skills; project management experience a plus
• Ability to work with colleagues across multiple time zones and cultures
• Flexible schedule: facilitation of monthly events in European time zones required

Preferred:

• Experience in pharma or life science industries

You'll thrive if:

• You love producing high-quality events and providing a high level of client support
• You enjoy working under pressure and solving problems in the moment
• You have a professional demeanor with both internal and external stakeholders
• You have strong critical thinking skills

This isn't the right role if:

• You need events to run the same way every time
• You're not experienced at solving technical issues in the moment
• You find client problems draining

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.