Description

Job Summary

Reporting to the SVP, President - BSW Medical Center Grapevine, the VP Chief Operating Officer (COO) - Grapevine is responsible for planning, overseeing, and leading the day-to-day operations of one or more hospitals for Baylor Scott and White Health (BSWH), which includes all hospital operating units, professional services, support functions, and other services. Responsible for ensuring that BSWH hospitals deliver high quality patient care and efficient services delivered in a cost-effective manner. Oversees and leads the development and implementation of hospital plans, policies, programs, and initiatives required to achieve financial, service, quality, regulatory, and community objectives. Leads operational activities to assess, measure, and evaluate current and proposed hospital programs, processes, and practices and implements improvements as necessary. Ensures the hospital operations are compliant with all applicable federal, state, local government laws and regulations, accrediting agency standards, and BSWH system-wide policies and controls. May represent the hospital and its operating units to external authorities or constituencies. Works closely with hospital President, clinical leadership, and the BSWH executive team to improve and grow operations of the hospital in accordance with overall BSWH strategies and objectives.

Baylor Scott & White Medical Center - Grapevine is a 308-licensed bed, Magnet-designated, Level II trauma center.

Essential Functions

- Serves as the chief operations officer (COO) and top operations leader for BSW Medical Center - Grapevine.
- Develops and implements the short and long-term operational objectives which enables the highest quality of health care services, patient safety, and patient satisfaction for the communities served.
- Leads initiatives and programs to improve operations and build consensus, alignment, and focus on operational priorities and objectives that are in line with BSWH business objectives.
- Oversees financial management of operations including costs, business performance, budget approvals, variance reviews, and cost benefit analysis for new programs and services.
- Leads the development and implementation of operational policies, procedures, processes, and best practices for assigned facilities and services.
- Implements controls for effective and efficient utilization of organizational and financial resources and monitoring a system of accountability, operational dashboards, and metrics for the assigned area.
- Ensures compliance with all applicable legal, regulatory, and accreditation requirements and standards.
- Oversees operational activities focused on improving metrics related to the quality of care, patient safety, and patient experience, including evaluation of patient satisfaction scores and the development of appropriate actions plans.
- Identifies and resolves operational problems and leads the implementation of solutions and change necessary to continuously improve operations.
- Collaborates with community leaders, physicians, and other healthcare organizations as appropriate to assess community healthcare needs, promote healthcare services, build a positive image for BSWH.

Key Success Factors

- Bachelor's degree in business, healthcare administration, or related field preferred. Master' s degree preferred.
- 5+ years of experience in healthcare operations management. 10+ years of experience preferred.
- 1+ years of leadership experience preferred. 5+ years of experience preferred.
- Experience as senior operations leader in a large, multi-site health care system preferred.
- Comprehensive knowledge of hospital operations, including finance, quality, and service line development.
- Strong financial acumen and skilled at applying operational levers within a healthcare facility to improve business results.
- Ability to maintain strong working relationships with medical staff, including physicians, nursing, and clinical departments.
- Strong verbal and written communication skills, with experience delivering presentations to executive leadership, operating boards, and community leaders.

Minimum Requirements

- Bachelor's or 4 years of work experience above the minimum qualification
- 5 years of experience