Description

Job Description

What We Do

YM Careers Network partners with Momentive-powered association job boards to help employers connect with highly qualified, credentialed talent that general job boards often miss. We specialize in niche and professional verticals, including healthcare, engineering, finance, accounting, and other regulated or credential-driven fields, were targeted reach and relevance matter most.

Your Team

Strategic Account Managers serve as trusted advisors to our most important employer clients, managing complex relationships across the YM Careers Network. You'll support organizations with ongoing recruitment needs, helping them maximize the value of their investment through strategic guidance, proactive relationship management, and consultative selling.

This role is primarily focused on account management and growth, including renewals, expansion, and helping clients leverage the full suite of recruitment advertising solutions. Identifying and developing new opportunities within your portfolio and assigned industry verticals is a key metric of success.

Position Overview

The Strategic Account Manager owns the success and growth of a portfolio of high-value employer accounts. This is a relationship-driven, client-focused role requiring deep discovery skills, strategic thinking, and the ability to position recruitment advertising solutions that align with client hiring goals.

You'll conduct ongoing health checks, manage renewals, identify upsell/cross-sell opportunities, and serve as the voice of the client internally while driving measurable growth in client spend and engagement.

RESPONSIBILITIES

Client Relationship Management

• Proactively manage a portfolio of assigned clients through regular health checks, performance reviews, and strategic planning sessions

• Build deep, trust-based relationships with key stakeholders and decision-makers

• Act as the voice of the client internally, advocating for their needs while demonstrating company vision and values

• Establish clear communication channels and manage client expectations effectively

Account Growth & Expansion

• Identify and execute upsell opportunities to increase client annualized spend

• Conduct discovery conversations to uncover additional hiring needs and expansion opportunities

• Position and recommend recruitment advertising products, employer branding solutions, and recruiting events aligned to client needs

• Drive product adoption across the full suite of offerings

• Exceed annual bookings targets

Renewals & Retention

• Own the contract renewal process for assigned accounts

• Monitor account health indicators and proactively address risk

• Ensure high renewal rates through value demonstration and strategic partnership

Strategic Consultation

• Serve as a subject matter expert (SME) on recruitment advertising best practices

• Provide proactive, industry-informed strategies based on client hiring goals and market conditions

• Clearly communicate the value proposition of recruitment advertising solutions

• Leverage client data and insights to recommend optimization strategies

Performance & Accountability

• Achieve targeted KPIs including client renewal rates, daily meetings, product-specific sales targets, and growth targets

• Meet or exceed monthly, quarterly, and annual revenue goals

• Consistently log all client communication and activities in Salesforce and Gong

• Analyze and report on account statuses, trends, and overall client health to management

Collaboration & Feedback

• Escalate unresolved client concerns and feedback to management appropriately

• Proactively share recommendations to improve process quality, effectiveness, and efficiency

• Partner with internal teams to deliver exceptional client outcomes

QUALIFICATIONS

• 5+ years in account management, client success, or B2B sales

• Proven track record of meeting or exceeding renewal, retention, and revenue growth KPIs

• Strong background in consultative selling and relationship development

• Ability to manage complex accounts and navigate multiple stakeholder relationships

• Excellent communication and interpersonal skills, both written and verbal

• Comfortable handling escalations and managing difficult conversations with professionalism

• Forward-thinking approach to identifying and pursuing growth opportunities

• Bachelor's degree in business, marketing, or related field (or equivalent experience)

Technical Skills

• Proficient in Salesforce or similar CRM platforms

• Experience with sales engagement tools such as Gong

• Advanced knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

• Ability to analyze and interpret client data, usage metrics, and account health indicators

SUCCESS INDICATORS

• High client renewal and retention rates

• Consistent achievement of revenue growth and upsell targets

• Strong product adoption across assigned portfolio

• Demonstrated ability to build long-term, trust-based client relationships

• Accurate forecasting and pipeline management

• Proactive identification of at-risk accounts with successful mitigation strategies

Work Environment and Flexibility

Enjoy the best of both worlds with our hybrid work schedule. This role is based at our vibrant 3 Ravinia office (3 Ravinia Dr, Atlanta, GA 30346) three days a week (Tuesday through Thursday) with the flexibility to work remotely on Mondays and Fridays.

#LI-NR #momentivesoftware

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.