Description

JOB SUMMARY

The Outcomes Improvement (OI) Representative is an important member of Baylor Scott & White Health (BSWH)'s strategies. The OI Representative trains, retains, and engages committed team members, who are the heart of BSWH. The goal of this work is to improve metrics for quality and patient experience while teaching efficient, effective workflows in the clinic and in the electronic health record (EHR) and being mindful of financial and regulatory requirements. This role supports the onboarding team.

ESSENTIAL FUNCTIONS OF THE ROLE

Collaborates with clinic management and staff to identify and assess learning needs impacting operational, service, and quality effectiveness and efficiency. Reviews key reports and metrics on service, EHR, quality, referral/NUM (network utilization management), and financial impacts to identify opportunities for training and support.

Provides onsite and remote support to assist the clinic team members to troubleshoot issues and support/implement standard and best practices to provide best care for our patients. Balances clinic goals with larger strategic vision of BSWH to drive results. Participates in onboarding new team members to best practice workflows and concepts.

Serves as a liaison between clinic team members and EHR training, IS, informatics teams to both disseminate key updates and communicate issues from clinics back to the technical teams.

Trains, mentors, and provides opportunities for clinic team members, related to EHR, skills, service excellence, quality, etc. Models the BSWH core values with clinic team members. May be pulled to frontline role at discretion of leadership.

Analyzes reports and develops summaries which present data findings in a professional, concise, and readable format appropriate for content and audience. Documents and trains processes and logic applied in reporting. Performs consistent quality review of data and report results.

Collaborates with clinical, operational, system, and frontline team members. May participate in committees and subcommittees. Understands different points of view, fosters trust, relationships, communication to help create a Culture of Safety.

Identifies large scale issues and proactively corrects and supports solutions. Leads and participates in departmental, organizational, and system-wide programs, committees, and special projects to achieve target outcomes.

KEY SUCCESS FACTORS

Excellent written and verbal communication skills. Must be able to communicate thoughts clearly. Great first impression.

Able to relate to, interact with, and understand different personalities and people. Assumes good intentions.

General computer skills including EHR and related software applications

Must have problem solving skills

Knowledge of patient care standards and procedures. Experience doing the work supported preferred.

Excellent critical thinking and problem-solving skills with ability to consider and manage implications of change and align leaders to achieve outcomes.

Local travel 80% of time

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Associate's or 2 years of work experience above the minimum qualification

- EXPERIENCE - 1 Year of Experience

- CERTIFICATION/LICENSE/REGISTRATION -
Basic Life Support (BLS): Must have BLS within 30 days of hire or transfer.

Preferences: CMA, 1-2 years in clinic, EPIC knowledge, scheduling experience, willing to be cross-trained

Hybrid expectation: Mainly on-site; remote 1 day a week