Description

The SMSC is looking for a Laundry and Dry-Cleaning Operations Manager to lead, grow, and coach our team. The ideal candidate is strategic, flexible, and has strong training and mentorship skills. If you are an operational thinker who finds efficiencies in processes and has an interest in the industry—we are looking for you! Being bilingual in English and Spanish is strongly preferred to best support and connect with our team. Enjoy weekly pay, on-site health clinics, and 401k starting day one. Whatever your career goals may be, let SMSC help get you there!

Job Overview: Manages all aspects of the Laundry and Dry-Cleaning Operation to ensure exceptional guest service.

Create Lasting Change: The Impact You’ll Have:

• Provides guidance, leadership and direction to staff to ensure that appropriate decisions are made and daily work flow is performed in an organized manner. Identifies daily operational workload for the team.
• Leads, mentors, coaches, provides guidance support and motivation to their direct reports.
• Responsible for hiring, employee engagement and performance management of department employees.
• Performs daily inspection of all laundry and dry-cleaning areas to ensure that quality standards are being met and needed repairs and maintenance are being performed.
• Consistently reviews and updates departmental policies and procedures in partnership with HR. Prepares standard reports and any requested reports.
• Responsible for building strategy and providing direction to supervisory staff in meeting operational goals.
• Consistently seeks out operational efficiencies/industry trends including automation in partnership with Lead Boiler Operator.
• Participates in annual budget planning, including capital request list.
• Conducts inventory and oversees supply ordering.
• Occasional tasks: Consults with Laundry and Dry-Cleaning Supervisors regarding scheduling issues. Consults with Housekeeping, Wardrobe, Food and Beverage, and Tribal Operations enterprises and departments to ensure excellent internal guest service and a smooth flow of the operation. Driving is not an essential function of this job. In the event driving is required, employee must adhere to the driving standards determined by Tribal Operations.

Requirements

• Combination of post-secondary education and industrial dry cleaning and/or laundry, production, processing, or manufacturing experience equal to 5 years.
• 2+ years of indirect or 1 year of direct people leadership experience
• Proven success in budgeting, customer service, P&L responsibility, OSHA safety standards, working with vendors, creating and implementing business strategy.
• Ability to speak Spanish (preferred).
• Demonstrated organization skills and ability to adapt quickly to change.
• Intermediate computer skills.
• Valid Class D driver’s license may be required with a good driving record.
• Capacity to handle and lift up to 50 lbs. as needed.
• Have the physical abilities to perform the required job duties with or without accommodations, including on feet 75% of time.
• Ability to move in a variety of motions including bending, squatting, crawling, kneeling, twisting, pulling, and/ or pushing.