Description

JOB SUMMARY

The Human Resources (HR) Service Center Specialist 1 serves as the point of contact for the Shared Service Center (SSC) within a particular specialty or assignment in one or more of the following areas: workforce management, payroll, compensation, leave, benefits HRIS, recruitment, position management, learning and development, onboarding or compliance. This position is responsible for receiving, routing, resolving and properly closing all HR inquiries by understanding the organization's processes, policies and procedures to investigate, resolve and facilitate the resolution of simple to complex issues and questions. This position is also responsible for maintaining data integrity through audits of vendor integration files to and from the HRIS platform.

ESSENTIAL FUNCTIONS OF THE ROLE

Receives, routes, resolves and properly closes all organization HR inquiries within a specialty or assignment in the areas of workforce management, payroll, compensation, leave, benefits HRIS, recruitment, position management, learning and development, onboarding or compliance. Uses the case management tool to accurately capture, track and follow up on inquiries. Performs daily review of open case cues to ensure inquiries are being assigned, resolved and closed properly and in a timely manner.

Collaborates with appropriate leadership or third parties to resolve complex inquiries or transactions.

Enters and updates job data changes and reports changes to leadership. Executes individual and mass pay changes, resolves any errors, and reports changes to leadership when appropriate. Manages requests for immediate terminations ensuring all appropriate parties terminate applicable access. Coordinates with Leave Specialists to update employee status upon return from leave to ensure appropriate security access is provisioned.

Partners with managers to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identifies trends requiring policy and procedure review.

Partners with learning specialists to review content and maintain working knowledge of HR Operations. Seeks additional opportunities to improve the quality, efficiency and effectiveness of individual and team work.

Remains up-to-date on trends and developments within healthcare, HR and the organization. Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill and experience.

KEY SUCCESS FACTORS

Requires experience in one or more of the specialized area(s) of assignment: workforce management, payroll, compensation, benefits, compliance or onboarding.

Ability to perform data integrity audit procedures for large data sets highly desirable.

Strong customer service skills.

Ability to work in a fast paced environment while maintaining accuracy and production requirements.

Prior PeopleSoft, Oracle Cloud or ServiceNow applications experience highly desirable. Proficiency with Microsoft O365 applications.

Excellent interpersonal, listening, verbal and written communication skills.

Ability to build strong cross functional relationships and interact effectively with all levels of staff and management.

Must be detail oriented, a self-starter and work well independently with limited direct supervision.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Associate's or 2 years of work experience above the minimum qualification

- EXPERIENCE - 1 Year of Experience