Description

Job Description

We're looking for a strategic and service-minded Business Consultant to join our Momentive Software Community team. The ideal candidate will have a proven track record of success in marketing, consulting, or community management, with a deep understanding of how to translate organizational goals into actionable online engagement strategies. If you're passionate about client success and enjoy leading strategic conversations that drive impact, this is your opportunity to help mission-driven organizations build vibrant online communities.

DUTIES & RESPONSIBILITIES:

• Ability to think strategically, but also possess the creative, detail, and analytical skills to create plans, execute them, and measure the results

• Possess project management skills, which means identifying risks and issues, setting expectations, and delivering a solution on schedule

• Understand and help develop organizational and online community goals for our enterprise, small business, nonprofit, association clients

• Make strategy, marketing, messaging and community platform configuration recommendations and updates based on these goals

• Become an expert with our online community platform and execute on these recommendations using the community platform

• Conduct client training so they understand the full capability of our platform and it suits the needs of the client

• Consult client on up-to-date community best practices in their industry

• Coordinate with clients and 3rd party teams, lead status meetings with a high attention to details, develop tasks and action items

• Communicate effectively and develop strong relationships with clients

• Manage, clarify, verify, and prioritize reported client issues for the Momentive Software Community support team for your clients

• Lead and manage your own client list; become a trusted advisor and engagement specialist for our enterprise and non-profit organization clients

• Lead and manage implementation projects of new clients through the launch of their community

• Manage specific technical projects, project schedules, pace, input sessions, and milestones

• Assist with ongoing community engagement and campaign activities, such as content editing and development, creating new community areas, driving participation, measuring and reporting on results

• Identify opportunities for services and revenue-generating solutions

• Assist with answering questions in a timely manner from community clients in The Loop

• Contribute to the creation and updating of user guides, platform documentation, product release notes, and strategy/best practices for community management

• Lead or contribute to recurring 'Lunch and Learns' and 'office hours' for our clients in The Loop

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience:

• Undergraduate degree required; MBA or graduate degree is a plus
• Minimum of 3 years' experience in marketing, consulting, project management, program management, or community management roles
• Experience working with enterprise, small business, non-profits and associations are a plus
• Must have a strong understanding of online marketing techniques, social media, online community, upselling and implementing solutions

Computer/Technical:

• Basic knowledge of HTML, CSS, JavaScript, SQL, API and SSO. Advanced technical skills a plus
• Experience with SaaS software. Experience with other CMS platforms and the ability to configure and test software for clients, and support integration

Other Skills:

• Preferred: Exceptional communication, grammar, and presentation skills (written and verbal). Exceptional time and priority management. A service-oriented and positive attitude

#LI-MH1 #momentivesoftware

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.